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Refund policy

Thank you for shopping with us. This Refund Policy explains when refunds, cancellations and changes are and are not available. Please read it carefully before you place an order. By completing a purchase, you confirm that you have read, understood and agreed to this policy.

Summary

  • Suppliers and supplier lists: no refunds after purchase.
  • Mentorship: no refunds after purchase.
  • Clothing: can be cancelled and refunded only before it ships. No refunds once it has shipped.

1. Supplier lists and digital products

Supplier lists, supplier contact files and any other digital downloads are delivered electronically as soon as your order is fulfilled. Because digital products can't be returned, and you receive access to the full contents immediately, they can't be taken back or resold once delivered.

All sales of suppliers and supplier lists are final. No refunds are given after purchase.

This means we do not offer refunds, credits, exchanges or chargebacks for any of the following reasons:

  • You changed your mind or bought by mistake.
  • You decided the product wasn't right for your budget, niche or goals.
  • You bought the same list twice or bought a list you already have.
  • A supplier you contacted hasn't  replied yet, changes prices, changes minimum orders or stops operating.
  • You didn't make sales, profit or the results you expected.

Suppliers are independent third-party businesses. We do not control their prices, stock, shipping times, quality or policies, and we can't guarantee any particular outcome from working with them. Please do your own research and place small test orders before committing larger amounts of money.

If you have trouble opening or downloading your file, contact us and we will resend it or fix the access issue. That is a delivery fix, not a refund.

2. Mentorship

Mentorship is a service. It begins when you purchase it, and our time, guidance and availability are reserved for you from that point.

All mentorship sales are final. No refunds are given after purchase.

This applies whether or not you have started, attended or used any sessions or support, and includes cases where:

  • You change your mind or your circumstances change.
  • You miss, skip or don't use sessions or messages.
  • You are unhappy with your results. We share guidance and experience, but we can't promise sales, income or any specific outcome. Results depend on your effort, budget, market and many other factors.

Mentorship is for the person who purchased it and can't be shared, resold or transferred to someone else.

3. Clothing and physical items

Before your order ships

You can ask to cancel or change a clothing order only before it has shipped. Contact us as soon as possible after ordering and include your order number. If the order has not left us, we will cancel it and refund you in full to your original payment method.

Orders are processed quickly, so we can't guarantee that a request will arrive in time. A request is only successful if we confirm the cancellation to you in writing.

After your order ships

Once a clothing order has shipped, it cannot be refunded. This applies whether or not the package has arrived yet, and whether or not you have opened it or tried the item on. We do not offer returns, exchanges or store credit for shipped clothing.

Shipping details

  • Please double-check your name, address, phone number and size before you check out. We can't refund or reship orders that were sent to an address you entered incorrectly.
  • Delivery times are estimates. Once an order has shipped, delays, lost packages and carrier issues are outside our control and are not grounds for a refund.
  • For international orders, you are responsible for any customs, duties and import taxes charged by your country.

4. Cancelling an order

Digital products and mentorship begin delivery at purchase and can't be cancelled afterwards. Clothing orders can be cancelled only until they ship, as described in section 3.

5. Billing errors

If you were charged twice for the same order or charged an incorrect amount, contact us within 7 days of the charge with your order number and a screenshot or receipt. We will review it and correct the error.

6. Payment disputes and chargebacks

Please contact us first if you have a problem with an order so we can try to fix it. Opening a dispute with your bank or card provider for an order that is non-refundable under this policy may result in us providing proof of purchase, delivery and your acceptance of this policy to your bank.

7. If a refund is approved

If we approve a refund, for example a clothing order cancelled before it shipped or a confirmed billing error, it will be returned to your original payment method. Your bank or card provider may take several business days to show it on your statement. Shipping costs paid on an order that has not shipped are included in a cancellation refund.

8. Before you buy

We want you to be confident in your purchase. Please read each product description carefully, check the details, and ask us any questions before you order. Contacting us before you buy is always free.

9. Contact us

Questions about this policy or an order? Contact us and include your order number so we can find your purchase quickly.

10. Changes to this policy

We may update this policy from time to time. The version in effect when you place your order is the one that applies to that order. This policy does not affect any rights you have under the consumer protection laws where you live.