Cancellation policy
This policy explains the ways you can buy from us, such as one-time purchases, bundle deals and any subscription or recurring options, and how cancellations work for each. Please read it before you buy. By placing an order, you agree to this policy together with our Refund Policy.
Summary
- Suppliers and supplier lists: final sale once purchased. They can't be cancelled afterwards.
- Mentorship: final sale once purchased. It can't be cancelled afterwards.
- Clothing: can be cancelled only before it ships.
- Subscriptions or recurring purchases (if you sign up for one): cancel before your next billing date to avoid the next charge. Charges already made are not refunded.
1. Purchase options
One-time purchases
You pay once at checkout and receive your product. This is how most of our products are sold, including supplier lists, mentorship and clothing.
Bundle and multi-buy deals
Some offers, such as "buy one, get one 50% off", require you to choose a set number of products. The discount is applied at checkout when the conditions are met. If you cancel or remove part of a bundle before it ships or is delivered, the discount may no longer apply and the price of the remaining items may change.
Subscriptions and recurring purchases
If a product is offered as a subscription or recurring purchase, it will say so on the product page and at checkout, including how often you will be charged and the amount. By choosing it, you authorize us to charge your payment method on each billing date until you cancel.
Pre-orders and delayed shipping
If an item is sold as a pre-order, the product page will state the expected shipping time. Dates are estimates and may change. A pre-order can be cancelled only before it ships.
2. Cancelling by product type
| Product | Can you cancel? |
|---|---|
| Supplier lists and digital downloads | No. They are delivered electronically at purchase and all sales are final. |
| Mentorship | No. The service starts at purchase and all sales are final. |
| Clothing and physical items | Yes, but only before the order ships. Once shipped, it can't be cancelled or refunded. |
| Pre-orders | Yes, but only before the order ships. |
| Subscriptions and recurring purchases | Yes. You can stop future charges at any time, as described in section 3. |
3. Cancelling a subscription or recurring purchase
- You can cancel at any time. To avoid the next charge, cancel at least 48 hours before your next billing date.
- To cancel, use the link in your order or subscription emails or your account page if one is available, or contact us with your order number and the email used at checkout.
- You will receive written confirmation when your cancellation is processed. Please keep it. If you don't receive one, assume it hasn't gone through and contact us.
- After you cancel, you keep access to what you've already received. Cancelling stops future charges only.
- Payments that were already taken are not refunded, in line with our Refund Policy.
- If a payment fails, we may retry it or pause your subscription until the payment method is updated.
4. Cancelling an order that hasn't shipped
To cancel a clothing order or pre-order, contact us as soon as possible with your order number. We process orders quickly, so we can't guarantee a request will arrive in time. A cancellation is only complete when we confirm it in writing. If it succeeds, you will be refunded in full to your original payment method.
5. Changes to prices and offers
Prices, discounts and offers may change at any time. A change doesn't affect an order you've already placed. For subscriptions, we will tell you in advance if the price of a recurring purchase changes, so you can cancel before the new price applies.
6. Our right to cancel
We may cancel or refuse an order, or end a subscription, if an item is unavailable, a price was shown in error, we suspect fraud or misuse, or a payment can't be completed. If we cancel an order, you will be refunded in full for anything you haven't received.
7. Payment disputes
If you have a problem with an order or a charge, please contact us first so we can fix it. Disputing a charge for a purchase that can't be cancelled or refunded under this policy may result in us giving your bank proof of purchase, delivery and your agreement to our policies.
8. Contact us
Questions about purchase options, subscriptions or cancellations? Contact us and include your order number.
9. Changes to this policy
We may update this policy from time to time. The version in effect when you place your order is the one that applies to that order. This policy does not affect any rights you have under the consumer protection laws where you live.